Faqs

1. What products do you sell?

Nyleo Dior Store offers beautiful stained glass suncatchers and unique window hanging decorations featuring nature, flowers, animals, birds, and scenic designs. Our products are perfect for decorating your home or giving as thoughtful gifts.

2. Where do you ship?

We currently ship within the United States only. Unfortunately, we do not offer international shipping at this time.

3. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States. No standard shipping fees are added at checkout.

4. How long does shipping take?

Our estimated total delivery time is 5–8 business days, including processing and transit time.

Processing time: 2–3 business days
Transit time: Approximately 3–5 business days

Delivery times may vary due to carrier delays, weather, or other unforeseen circumstances.

5. How can I track my order?

Once your order has been shipped, tracking information will be provided when available. You can use the tracking details to follow your package's progress.

6. What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Discover, Diners Club, JCB, and Visa Electron, subject to availability at checkout.

7. What is your return policy?

We offer a 30-day return policy from the date you receive your order. Items must be in new, unused condition and returned in their original packaging. Please email us before sending any product back.

8. How long do I have to send back a return?

Once your return has been approved, you must send the product back within 14 days of receiving return authorization. Please keep your return tracking details until the return process is complete.

9. How long do refunds take?

Approved refunds are processed within 10 business days after the returned item has been received and inspected. The time it takes for the money to appear in your account may depend on your bank or payment provider.

10. What should I do if my item arrives damaged or incorrect?

Please contact us at support@nyleodior.shop with your order number and clear photos of the damaged, defective, or incorrect item. Our team will review your request and help you with the next steps.

11. Can I cancel my order?

If you need to cancel an order, please email us as soon as possible. We will try to help if your order has not yet been processed or shipped. Cancellation may not be possible once the order has been dispatched.