Shipping policy
At Nyleo Dior Store, we want your shopping experience to be simple and enjoyable. We offer free shipping on all orders within the United States. Please review our shipping policy below for details about order processing and delivery.
1. Shipping Destinations
We currently ship within the United States only.
At this time, we do not offer international shipping. Orders with shipping addresses outside the United States cannot be accepted.
2. Shipping Costs
Free standard shipping is available on all orders shipped within the United States. There are no additional standard shipping charges at checkout.
3. Order Processing Time
Orders are typically processed within 2–3 business days after they are placed.
Processing includes order verification, preparation, and packaging. Orders are not usually processed or shipped on weekends or public holidays.
Please note that processing times may occasionally be longer during busy periods or holidays.
4. Shipping and Delivery Time
Our estimated standard delivery timeframe is 5–8 business days in total, including order processing and transit.
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Order processing: 2–3 business days
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Transit time: Approximately 3–5 business days after dispatch
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Total estimated delivery time: 5–8 business days
Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, or other circumstances beyond our control.
5. Order Confirmation and Tracking
After placing an order, you will receive an order confirmation by email.
Once your order has been shipped, tracking information will be provided when available so you can follow your package's progress.
Please allow some time for tracking information to become active after dispatch.
6. Shipping Delays
Although we aim to deliver every order within the estimated timeframe, occasional delays may occur due to carrier disruptions, severe weather, public holidays, or other unforeseen circumstances.
Nyleo Dior Store cannot guarantee delivery on an exact date. If your order has not arrived within the expected timeframe, please contact us for assistance.
7. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@nyleodior.shop. We will try to help, but changes may not be possible once an order has been processed or shipped.
Nyleo Dior Store cannot guarantee replacement or reimbursement for packages delivered to an incorrect address provided by the customer.
8. Lost or Damaged Packages
If your package appears to be lost, arrives damaged, or has a delivery issue, please contact our support team. We will review the situation and help you determine the appropriate next steps.
9. Contact Us
If you have any questions about our shipping policy or the status of your order, please contact us:
Store Name: Nyleo Dior Store
Email: support@nyleodior.shop
Phone: +01924 373652
Address: 96 Sandling Rd, Maidstone, Kent, ME14 2RJ, United Kingdom