Refund policy

At Nyleo Dior Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a return policy to help you request a return or refund under the conditions outlined below.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to contact us and request a return.

To be eligible for a return, your item must meet the following conditions:

• The item must be in new, unused, and resalable condition.

• The item must be returned in its original packaging, including any original accessories and protective materials.

• The item must be securely packaged to help prevent damage during return shipping.

• You must contact us by email before sending any item back.

Important: Once your return has been approved, you must send the product back within 14 days of receiving return authorization. Please keep your return tracking information until the return has been completed.

2. How to Request a Return

To start a return, email us at support@nyleodior.shop with the following information:

• Your order number

• The name of the product you wish to return

• The reason for the return

• Photos of the item, if it is damaged, defective, or incorrect

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return instructions from our team.

3. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 10 business days. The refund will generally be issued to your original payment method.

Please note that the time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

If you have not received your refund after the processing period, please contact us at support@nyleodior.shop.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@nyleodior.shop as soon as possible.

Include your order number and clear photos showing the issue. We will review the information and work with you to determine an appropriate resolution.

5. Non-Returnable Items

Items that have been used, damaged through improper handling, or returned without their original packaging may not qualify for a return under our standard change-of-mind policy.

This does not affect any rights you may have under applicable consumer protection laws.

6. Return Shipping Costs

Please contact us before returning an item so we can provide the appropriate instructions and clarify any applicable return shipping costs.

If an item is damaged, defective, or incorrect, please contact our support team for assistance with the return arrangements.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible at support@nyleodior.shop. We will do our best to assist you if the order has not yet been processed or shipped. Once an order has shipped, cancellation may no longer be possible, and our return policy may apply.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Store Name: Nyleo Dior Store
Email: support@nyleodior.shop
Phone: +01924 373652
Address: 96 Sandling Rd, Maidstone, Kent, ME14 2RJ, United Kingdom